A Wise Idea – Troubleshooting Email Issues

by / Wednesday, 12 July 2017 / Published in A Wise Idea, Booth, Darkroom Booth, How To

blogPost1email So you are having an issue sending email?

The first step is to click test on the email account in global settings to see if it is properly configured. Show me how


 

 

 

 

Click on the result you received.

failedokay


Could it be the password?

Updated and mistyped passwords are the number one cause for your email to stop working. Double check your password by logging out of the account in the browser and testing your password?


What kind of email account are you using?

Gmail
Yahoo
Office 365
Godaddy


 

Gmail

Go to https://myaccount.google.com/lesssecureapps and toggle on the option to allow less secure apps to grant permission to third party apps to use your account. If you receive a message about 2-step verification, you will need to disable that option in your account settings under Sign-in and Security.

gmail


 


Yahoo

If you are using a Yahoo email account, log into your account and toggle on the option “Allow apps that use less secure sign in”. You must turn off the option for two-step verification if it is toggled on. For more information about this option visit yahoo’s support page.yahoo


 

Office 365

Follow this link to find out how to add less secure apps.
https://support.office.com/en-us/article/Turning-Integrated-Apps-on-or-off-7e453a40-66df-44ab-92a1-96786cb7fb34



GoDaddy

Here are the server settings for GoDaddy
godaddy


 

 Email is testing “Okay”. Awesome!

Check to make sure the correct account is selected in the email output option. show me how


Are email jobs processing now?
Check your print queue to make sure those test jobs have not caused a log jam. show me how
If they are all just tests then you should be able to delete the jobs
If the password changed and just needed to be updated, they should start processing now.
If the account was not set up properly and they are not sending now that it is fixed, unfortunately, this may just difficult reminder to test thoroughly before you use a new option.


 

Still having a problem?

If you have made it this far and are still not able to send an email, contact us at support@darkroomsoftware.com and we would be happy to help you out with that.

 

 

TOP