Events and images show but not data in Assembly Edition

by / Tuesday, 12 March 2013 / Published in Troubleshooting

Symptoms: Darkroom AE field station connects to base and can see Events and images. However, none of the student data shows up.

Explanation: DRAE and PRO use standard Windows file sharing to access the events and images so those work as long as the folder is shared properly and the client station has valid sharing permissions. The database that AE uses requires the use of a separate port number for network communications (port 8145).

Solution: if the events and images show up but not the data, check any installed firewall software to make sure that DRAE is allowed to communicate over port 8145. Both the base station and field stations should have that port open.