Steps to Upgrade a Hardware Protection Key
- After purchasing the upgrade go to https://www.darkroomsoftware.com/support/downloads/ and download the latest version of the product you need (Core, Pro or Assembly Edition).
- After installing on your computer plug in your hardware protection key or dongle and run the new software. You should get an error message that looks like this:
- Hold down your shift key and click the OK button in this window. You should get a new window that looks like this:
- From this window we will need the Support ID and the Machine Key. Email firstname.lastname@example.org with this information or call us at 800-517-4522 and we will respond with an upgrade code that will go in the Activation Key window. We are available from 9am to 5pm CST Monday through Friday for upgrades. This will complete your upgrade.