Privacy & Security
When you purchase a product on Darkroom Software, we collect and store the following personal information:
Your first name, last name, and email address is collected to identify you as a product owner. This is required for you to activate the product, receive proper support if you have any issues with the product, receive a refund if you are dissatisfied with your purchase, qualify for special upgrade pricing on future products, and receive pertinent information made available to product owners only (See Email Address below for more details). Because email addresses tend to change over time, having more than one piece of identifying information (First and Last Name) helps ensure we can properly identify you to receive all of the above listed benefits of being a product owner.
Your country of residence is used at the point of purchase to calculate and collect Value Added Tax (VAT) which is a legal requirement for merchants who sell products to customers residing in certain countries.
Your zip/postal code is used by a major merchant credit card processor to validate your identity and authorize the use of the payment method you selected. (See Payment Information below for more details.)
Website Purchase – Data Security & Storage
When completing a purchase on Darkroom Software.com, the above data is transmitted from your web browser to our web server using Secure Socket Layer encryption (https) and stored in our secure database protected by a firewall and accessible to authorized Darkroom Software personnel and technical consultants contracted to maintain Darkroom Software systems. SSL is used to prevent the loss, misuse or alteration of the information you have submitted. Darkroom Software is fully PCI Compliant (Personal Card Industry), meaning Darkroom Software.com and the technology used to transmit and store your personal data meets stringent security standards defined by the Payment Card Industry Security Standards Council. Darkroom Software is also GDPR compliant meaning we adhere to the data privacy and security standards defined by the General Data Protection Regulation for EU countries that went into effect on May 25th, 2018.
While Darkroom Software strives to protect the personal information you submit to us, no data transmission over the Internet can be guaranteed to be 100% secure. As such, Darkroom Software cannot guarantee or warrant the security of any information you transmit to us on our website or from within our products, and you do so at your own risk. Once your information has been received by Darkroom Software, all of the security standards put in place by Darkroom Software including SSL Certification, PCI Compliance, and GDPR compliance, mean that your data is protected and secured at a very high level.
In addition to the data listed above which is stored in a database owned and operated by Darkroom Software and only accessible to Darkroom Software authorized employees and technical contractors who maintain Darkroom Software systems, your email address is stored in an additional database that is secured, protected, and maintained by an industry-leading email service provider, for the purpose of delivering relevant email communications sent from Darkroom Software to Darkroom Software customers such as software updates, and specials for product owners. Customers are provided with ability to subscribe or unsubscribe from any of these types of email communications (see section Your Email Address below). Customers also have the ability to completely remove their email address and other personal information from all databases used by Darkroom Software. To request removal from Darkroom Software databases, customers can send an email message to email@example.com from the email address in question, and removal will occur within 72 hours. Please note, since email addresses are used to activate and license most Darkroom Software products, ongoing usage of a product may require an offline activation code issued by Darkroom Software support, and your ability to re-install and activate the software in the future may be affected.
Darkroom Software does not offer, sell, or otherwise make available any of your data to third parties who are not contracted with Darkroom Software to maintain Darkroom Software systems.
Website Purchase – Payment Information
When purchasing a product on our website, the following additional information is transmitted via SSL technology to a major credit card processor for validation of your identity and availability of funds to cover the purchase.
Credit Card Number
CC expiration date
Card Security Code
For software purchases, the above data is NOT processed by or stored in any Darkroom Software database. For subscription purchases such as EventGallery.com, only the credit card expiration date is stored in an Darkroom Software database, to alert customers about expiring subscriptions and prevent loss of subscription benefits. When submitting payment information, which is encrypted and transmitted directly to the credit card processor, the card number is used to authorize and complete the transaction, and the zip/postal code and card security code are used to protect you against unauthorized usage of your credit card.
Darkroom Software also offers customers the ability to use Paypal to purchase products on our website. Personal data and account information associated with a customer’s Paypal account is not transmitted to Darkroom Software web servers and is not stored in any Darkroom Software database. This type of purchase is processed entirely on paypal.com and Darkroom Software maintains no responsibility for data protection or validity of your information when using this form of payment.
Your Email Address
Email Collection & Storage
Darkroom Software may ask for your email address when interacting with us or using our products. When submitting an email address on our website, it is transmitted using SSL (https) and stored in an Darkroom Software database only accessible to authorized Darkroom Software employees and licensed technical contractors. It is also transmitted and stored securely in an additional database maintained by an industry-leading email service provider in strict accordance with GDPR laws. This email provider is contracted with Darkroom Software to provide services essential for Darkroom Software to communicate with our customers via email. The third party has no legal or other authorization to use or share your email address for any purpose.
A request for your email address can occur in each of the following cases on the Darkroom Software website:
Purchasing a product
Downloading a free product or trial
Signing up to receive Darkroom Software emails from our newsletter sign up
Requesting Customer Support
Only authorized Darkroom Software personnel and technical contractors licensed to maintain Darkroom Software systems can view your email address stored in Darkroom Software databases or modify usage permissions you grant or revoke. Automated processes are also available for you to quickly and easily remove consent or unsubscribe your email. Customers also have the ability to completely remove their email address and other personal information from all databases used by Darkroom Software. To request removal from Darkroom Software databases, customers can send an email message to firstname.lastname@example.org from the email address in question, and removal will occur within 72 hours. Please note, since email addresses are used to activate and license most Darkroom Software products, ongoing usage of a product may require an offline activation code issued by Darkroom Software support, and your ability to re-install and activate the software in the future may be affected.
Darkroom Software does not offer, sell, or otherwise make available any user-provided information to third parties other than those mentioned above. In the event Darkroom Software is ever acquired by third party ownership, your permission for said company to use any personal information of yours would be required prior to any such usage.
Email Usage & Consent
We provide customers and all those interested in our products the ability to change their email preferences, granting or removing email consent. You can opt-in, opt-out, or unsubscribe from receiving Darkroom Software emails. You can choose the types of emails you would like to receive or opt out by visiting our unsubscribe page or by clicking a link included at the bottom of any email you receive from Darkroom Software. When you change your email preferences, it may take up to 3 hours for the database process to complete.
Website visitors who request a free product download such as a trial version are given a single, simple option to opt-in or opt-out of receiving Darkroom Software emails and can opt out of these specific lists here. You maintain exclusive rights to confirm or withdraw consent for Darkroom Software to use your email address for communications.
Email – Unsubscribing
We provide several methods to easily unsubscribe your email address from Darkroom Software lists, including:
Clicking an unsubscribe link included at the bottom of any email sent from Darkroom Software
Visiting our Unsubscribe page to opt out of specific lists or all lists
Contacting Customer Support
For customers who no longer wish to receive Darkroom Software emails, we recommend using the opt-out check boxes associated with Darkroom Software email communications or on our the unsubscribe page, as opposed to the option to “unsubscribe from all Darkroom Software communications.” Opting out by list gives you the ability to re-subscribe at a future date if you change your mind and want to receive emails. Those who select “unsubscribe from all” method will be placed on our permanent opt out list, which means it will not be possible to re-subscribe the same email address in the future for any type of communication. Additionally, customers who report an Darkroom Software email as “spam” inside their email client or to their email service provider will also be placed on our permanent opt out list and the ability to re-subscribe will be permanently removed. Darkroom Software product owners who are opted out of all lists may occasionally receive emails from Customer Support regarding specific support incidents they reported or critical product updates that affect the functionality of the product they purchased.
Email – Customer Service & Support
When you submit a customer support request on our support contact form, your email address and other data is sent to an industry-leading customer support and ticketing system and stored in a secure database. The information is used by the Darkroom Software support team to provide customer support services, to view a history of previously submitted tickets, and to identify any products you may have purchased in the past. This data is not used in any way by the third party service that provides the ticketing system. Submitting your email on this form does not add you to any Darkroom Software email lists used for any other purpose. You will be contacted by customer support agents with information relevant to the ticket you submitted and may receive related announcements pertaining to your ticket.
Application Usage Analytics
Some of our apps, with your consent, may collect information about the way you use them. This data is anonymized before it is sent to us and cannot be used to personally identify you.
You may opt out of usage analytics inside the product you are using by selecting No when you are asked about this information after installing the product.
We look only for broad patterns in the aggregated usage data, such as whether or not a particular feature is frequently used, or whether users in general prefer one setting over another. This helps us make informed decisions about the future development of our apps.
Darkroom Software does not track individual user behavior in our apps. Additionally, we do not receive information from your device’s displays, cameras, or microphones.
Some of our products periodically check to see if a new version of the software is available for download, so that you can be given the choice to download the new update if you wish. These updates provide new features and bug fixes for user-reported issues. You can choose to update at any time or ignore the updates.
Our Web Site and Cookies
Darkroom Software’s website utilizes visitor log files or cookies as well as hosted tracking with our website. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users as well as identify possible navigation issues. This allows us to enhance your user experience in the future. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.
Protecting Your Personal Information
While Darkroom Software will make every effort to preserve the privacy of our users, at times we may be required by law to disclose personal information to authorities.
Darkroom Software only uses your Facebook authorization to publish photos to your Facebook page. We only publish photos that you explicitly choose and designate for publishing. We do not collect or store any personal information.