By renewing your Darkroom Booth maintenance plan you get all the latest features of Darkroom Booth 3 plus you receive tech support from our dedicated team of software specialists. This video will show you how.
Check to see the status of your maintenance plan in Global Settings under System Info
Download the latest version of Darkoom Booth – you can find a list in our Help Center
Double click on and run the installer
A pop up window will let you know that your maintenance plan has expired
Click Yes to continue
If your Darkroom Booth maintenance plan expired within the last 3 months the cost to renew is $95. If your maintenance plan has been expired for longer than 3 months the cost to renew is $195.
Oh no! – I installed the latest version and I am not ready to pay to renew my maintenance plan – this video will also show you how to roll back to an older version of Darkroom Booth.
If you need help with your maintenance plan or would like to contact a Darkroom Support specialist visit www.darkroomsupport.com
I do not have a maintenance plan and do not want one. Why is the software trying to force me to do this? I need this today. I am very frustrated with this tactic. Please advise as I need to setup my photobooth for 2 pm eastern time.
Mel
Bleckley County Schools
Hello Melissa, I am sorry to hear that you are having trouble. You can run your Darkroom Booth software without updating the maintenance plan. If you are having trouble please contact our support team by emailing support@darkroomsoftware.com and one of our specialists will help get you up and running.
Why does my camera keep disconnecting to my booth? Every time I try to take a photo it says “camera not available” and “booth maintence required”
Nevaeh,
The most common reason for connectivity issues with cameras is a faulty USB cable. Please try a different USB cable. If this does not resolve the issue please contact our support team by emailing support@darkroomsoftware.com and a software specialist will contact you.
My maintenance plan expired on October 12 2020. I am afraid to update to Booth 3 before my event this evening. I am concerned about the changes. I will update after my event. I just want to get this one event done. I am doing it at no cost to Blue Star Service Dogs for their annual fundraiser.
Hi Teresa, that is a good idea to wait until after your event to upgrade. Let us know if you need any assistance: support@darkroomsoftware.com
My Maintenance plan expired 10/17/21. I had already updated to the latest version. Is there a way to continue my maintenance plan? I want to make sure I have no issues with my booth and also renew within the 3 months as indicated above. I do not want to have to pay $195 waiting for the next update.
Hi Kelly, yes, you can continue your maintenance plan. Contact our support team by emailing support@darkroomsoftware.com or call 214-390-3258 and a software specialist will help you out. Thanks for using Darkroom!
I did a reset on my computer and lost my darkroom photo booth software. how do i reinstall?
Hi Danyel, Sorry that you are experiencing difficulties. Please contact our support team, they can help you with your issue. Email support@darkroomsoftware.com or visit the Darkroom Help Center and create a support ticket: https://support.darkroomsoftware.com/portal/en/kb